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13. I have trouble Resetting my Password


On your computer you can reset your password by following the steps below:

  1. Navigate to (1).png

  2. Click the ‘Reset Password’ link

  3. Enter the same email address you used to when creating your SmartrProfile

  4. Click the ‘Submit’ button

Check your mailbox for an email from that will contain a button taking you back to Smartr to reset your password.

TIP: Make sure to check your SPAM folder!

TIP: Please add to your contacts or to your list of safe email senders.

Resetting your password when on your mobile

If you are on a mobile phone the link to reset your password is currently not visible. Follow the instructions below on your computer or use the option 'Desktop site' or 'Show desktop version' on your mobile phone to have access to the desktop version of our website and the Reset Password option and then follow the instructions as mentioned above.