Say hello to Smartr, your coach through the hiring process at your favorite companies
- See and understand where you are in the hiring process
- See job matches and unique insights
- Optimize your resume to stand out to the hiring team
- Read tips and tricks for interviews and resumes
Below you can find some of the most common questions asked by our users.
Please review these first before you contact support!
01. Can I edit my Email Address?
Unfortunately, it is not possible to change your email address on Smartr login.
02. I have trouble Resetting my Password
On your computer you can reset your password by following the steps below:
- Navigate to https://www.smartr.me/public/sign-in?
- Click the ‘Reset Password’ link
- Enter the same email address you used to when creating your SmartrProfile
- Click the ‘Submit’ button
Check your mailbox for an email from notifications@smartr.me that will contain a button taking you back to Smartr to reset your password.
TIP Make sure to check your SPAM folder!
TIP: Please add notifications@smartr.me to your contacts or to your list of safe email senders.
03. When will I hear from the Hiring Team of the company which I applied to?
Smartr is the system that powers the hiring experience between over 4,000 employers and candidates like you, but we do not control each employer’s actual recruiting operations or timing. However, we can offer a little insight into the application process.
Once the employer you applied to has moved the hiring step forward or set up an interview, you will automatically see that change in your dashboard – accessible at
http://www.smartr.me/
, and via email.
While every company has its own process, the typical flow goes something like this:
- Recruiters review resumes/applications
- Recruiters screen candidates by phone
- Hiring Manager interviews candidates
- Team interviews candidates
- Candidates take skills tests
- Executive/approver interviews candidates
- Recruiters check references
- Background check is run if needed
Please keep in mind that the average company takes 42 days to fill a position with 30% of companies hiring in under a month & 70% taking between 1-4 months. There’s been a 4X increase in the number of applications per job, so the Hiring Team may be swamped in reviewing applications. We hope that they get to yours soon and update you with the next steps.
04. I can no longer see my application
Most likely your application was unsuccessful and has been "Archived".
Basically, the "Archived" status means that your application was either Transferred, Withdrawn, or Rejected by the Hiring Team. Having said that, every Hiring Team has different practices and has the option to reach out to their candidates at their discretion. Also, there is no way for Smartr to tell you the reason why the Hiring Team marked your application as "Archived".
Archived applications can be found as follows:
- Click on your name
- Click the ‘Settings’ button in the pop-up window
- Scroll to ‘Review my Archived Jobs’ button
05. How can I Withdraw my Application?
To withdraw your application follow the steps below:
- Navigate to
http://my.smartrecruiters.com/
- Log in using the same email address used to apply
- Click on the job title you wish to withdraw from
- Scroll down to the bottom of the page and click on ‘View Options’.
- Here you'll be able to withdraw from a particular job by clicking the two (2) consent boxes
- Then click, 'Yes, I would like to withdraw my application'
06. How can I view Archived Applications?
The "Archived" status means that your application was either Transferred, Withdrawn, or Rejected by the Hiring Team.
Every Hiring Team has different practices and has the option to reach out to their candidates at their discretion. Also, there is no way for Smartr to tell you the reason why the Hiring Team marked your application as "Archived".
Archived applications can be found as follows:
- Log in to your SmartrProfile at http://my.smartrecruiters.com/
- Click on your name in the top right corner
- Click the ‘Settings’ button in the pop-up window
- Scroll to ‘Review my Archived Jobs’ button
07. What does 'Status Inactive' mean?
This status is shown on your application.
Status Inactive means your application was either Rejected, Withdrawn or Moved to another Job by the Hiring team.
Every Hiring Team has different practices and unfortunately, there is no way for us to give you more details about their decisions.
SmartRecruiters is an enterprise talent acquisition suite used by companies to make their hiring success by finding candidates through our platform. SmartRecruiters and Smartr are not involved in the hiring process of our customers.
08. What does it mean when my application shows as 'Not Selected'?
Unfortunately, it means that for this particular job you were not selected by the hiring team.
You may or may not have received an additional email from the company. Be aware that the hiring process of the company is out of the control of Smartr so we can not guarantee that the hiring team will get back to you directly.
09. How can I add any documents or attachments to my application?
The hiring team may request that you provide additional documents after applying or you may want to update the hiring team with some additional documents like acquired certificates etc.
Follow these steps to add documents to your existing application.
- Log in to Smartr via https://www.smartr.me/public/sign-in using the same email address you have used to apply
- Click the job you wish to add the resume/document(s) to
- On the right side, in the 'Attachments' section click the 'Plus sign' button
- Choose the resume/document(s) you want to be added to the application
- If your resume/document(s) do not upload, consider:
- Disabling any pop-up blockers that you may have enabled
- Changing the layout, or reformatting the resume/document(s)
- Changing the name of the document making sure your filename is completely in lowercase (not using any capital letters)
10. How do I Delete my SmartrProfile?
Please follow below steps:
- Access Smartr via
https://smartr.me/
. Make sure to use the same email address you used to apply;
- Click your name on the upper right-hand side of your screen
- Click on the 'Settings'
- Click the 'Delete my Smartr account'
- From the pop-up window, check the 2 acknowledgment questions and click the 'Yes, I would like to delete my Smartr Candidate Portal account.' button
11. How can I delete all my data from Smartr?
In order to completely delete any and all profiles and data from Smartr and at companies you've applied to, you must follow the instructions below.
1st. Delete your Profile from the company you applied to:
- Access Smartr Profile using this link, https://www.smartr.me/. Make sure to use the same email address you used to apply;
- Click on the job you wish to delete
- Scroll to the bottom of the page and click the ‘View Options’ button
- Click the ‘Withdraw this application’ button
- In the pop-down window click ‘Delete Profile at <company>’
- Acknowledge all three (3) consent squares
- Click the ‘Yes, I would like to delete my profile’ bar.
2nd. Delete your Smartr Profile:
- Access Smartr Profile
- Click your name button on the right-hand side of your screen
- Click on the ‘Settings’
- Click the ‘Delete my Smartr account’ button
- From the pop-up check the 2 acknowledgment questions and click the ‘Yes, I would like to delete my Smartr candidate portal account’ button
These actions will delete all your information from the databases at the company you applied to and your Smartr Profile. If you just want to delete your Smartr Profile and not the applications at the company(ies) you applied to, only follow the 2nd instruction.