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Smartr Frequently Asked Questions (FAQ)

 

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These are some of the most common questions asked by our users.

Please review these first before you contact support!

  • 01. Is using Smartr free of charge or will I be required to pay?

    Basic usage of Smartr is free of charge!

    Creating and updating a SmartrProfile, applying to jobs, using the Chrome extension and tracking the status of your application using Smartr are currently at no cost to you as a job seeker!

    Smartr is offering paid packages depending on the region (currently UK only) that are completely optional for you to purchase.

    If you do not see any Premium offering or pricing information inside Smartr, that means that there is no paid option available in your region and basic usage is free.

  • 02. How do I cancel my Subscription? (UK only!)

    Smartr basic usage is free of charge and buying a subscription (currently UK only!) is completely optional and within your control. Rest assured that we are not starting a subscription without your consent.

    To check the status of your subscription follows the steps below:  

    1. Navigate to smartr.me

    2. Log in to your SmartrProfile

    3. Click on your name upper-right

    4. Click the 'Settings' button in the pop-up window

    5. Click the 'Subscription status' (Privacy section, 4th window)

    To cancel your subscription click the 'Contact Us' button to send the request to delete your subscription to supportfeedback@smartrecruiters.com

  • 03. Can I edit my Email Address?

    Unfortunately, neither you nor Smartr is able to change the email address on your SmartrProfile.

    Once you apply for a job, the email address submitted on the application is tied to your Candidate profile. The best recommendation we can make is to access the application and reapply for the position using the correct email address.

    Make sure to notify the hiring team at the company that you are the same person as the person with the undesired email address. You can do this by using the ‘Message to Hiring Manager’ text field located on the application.

  • 04. How can I change My Name?

    You can edit the name on the application using your SmartrProfile created after the submission of the application. Please follow the instructions below;

    • Access your SmartrProfile (Navigate to smartr.me)
    • Log In
    • Click the ‘Complete my SmartProfile’ button
    • Click the pencil icon in the 'Personal Information' section

      clipboard_e145c01ca65160f4bc889c2072fa7531c.png
       
    • After editing your name, Click the 'Save' button

    You will be asked to update the companies that you applied to with your recent changes.Click the 'Yes' button.Once you complete these tasks your name will be successfully changed at the company that you applied to.

  • 05. Who is able to see or search my SmartrProfile?

    Your SmartrProfile is only visible to you, unless you decide to either:

    • Share a link to your SmartrProfile to others after making it public (Ideal to promote yourself and your skills!)  or
    • Attach a link to your application when applying to jobs (a great way to show the company’s Hiring Team your Profile and Skills!)

    You have full control over the visibility and usage of your SmartrProfile using the ‘Share’ button or the ‘My SmartrProfile’ Settings in your SmartrProfile .

    You can find these settings when editing your SmartrProfile. See the screenshots below.

    screenshot-www.smartr.me-2021.08.28-09_56_25.png

    Screen Shot 2021-08-30 at 10.20.32 AM.png

     

    You can at any time deactivate the public link using the toggle and/or the ‘Deactivate my Link’ button seen in the screenshots above.

    Also rest assured that, when submitting an application, that application is only visible to the company you applied to. For example; if you applied to two(2) companies, H&M and Dentsu, H&M cannot see the Dentsu application and vise versa.

  • 06. How do I Delete my SmartrProfile?

    We would be sad to see you go. 

    Please keep in mind that currently basic usage of Smartr is free of charge and that your SmartrProfile is only visible to you and the companies to which you’ve applied to and to no one else!

    If you still wish to delete your SmartrProfile you can;

    1. Access SmartrProfile via https://smartr.me. Make sure to use the same email address you used to apply;

    2. Click your name, upper right-hand side of your candidate portal.

    3. Click on the 'Settings'

    4. Click the 'Delete my Smartr account'

    5. From the pop-up window, check the 2 acknowledgment questions and click the 'Yes, I would like to delete my Smartr Candidate Portal account.' button

  • 07. When will I hear from the Hiring Team of the company which I applied to?

    Once your application is reviewed by the company that you applied to, the Hiring Team will move the status of your application and your tracker board will be updated.

    Note: only in case you have applied to a job of one of our Enterprise customers, the status will be updated. Jobs that you have added manually to Smartr will not be updated automatically.

    We build enterprise talent acquisition software used by companies to power their hiring success, and are not directly involved in the hiring process of these companies. Every company has a different hiring process and there is no way to promise when the next update will take place. We recommend to keep your SmartrProfile up to date to increase your chances. And if you’ve applied to other opportunities within Smartr, we hope that you hear back as soon as possible! 

     

  • 08. I can no longer see my application on the 'My Applications' screen

    Most likely your application was unsuccessful and has been "Archived".

    Basically, the "Archived" status means that your application was either Transferred, Withdrawn, or Rejected by the Hiring Team. Having said that, every Hiring Team has different practices and has the option to reach out to their candidates at their discretion. Also, there is no way for Smartr to tell you the reason why the Hiring Team marked your application as "Archived". 

    Archived applications can be found as follows:

    1. Click on your name
    2. Click the ‘Settings’ button in the pop-up window
    3. Scroll to ‘Review my Archived Jobs’ button

    Don't lose hope! Even though it didn't work out this time, there is always more opportunity. We encourage you to:

    • Update your profile - Add more experience and skills relevant to positions you're interested in to stand out from the crowd.
    • Apply to other jobs - Search through thousands of active job opportunities in Smartr. You might be pleasantly surprised by recommended jobs.
    • Try out our content in tips and tricks - Further improve your chances of landing your dream job.

    Please keep in mind that SmartRecruiters is an enterprise talent acquisition suite used by companies to make their hiring success by finding candidates through our platform. SmartRecruiters is not involved in the hiring process of our customers.

  • 09. I was referred to a position with a company and cannot see the job on the 'My Applications' screen

    Currently, Smartr only shows applications that originated from our SmartRecruiters 1-Click service: aka applications where you officially applied to a publicly sourced application. Internal jobs of companies are not shown within Smartr.

    Please verify the type and status of your application with the companies' Hiring team.

  • 10. How can I Withdraw my Application?

    To withdraw your application follow the steps below:

    1. Navigate to smartr.me 

    2. Log in using the same email address used to apply

    3. Click the ‘Home’ button

    4. Click on the job title you wish to withdraw from

    5. Click the ‘SEE MY APPLICATION’ button in the side panel

    6. Scroll down to the bottom of the page and click on ‘View Options’.

    7. Here you'll be able to withdraw from a particular job by clicking the two (2) consent boxes

    8. Then click, 'Yes, I would like to withdraw my application'

  • 11. How can I view Archived Applications?

    The "Archived" status means that your application was either Transferred, Withdrawn, or Rejected by the Hiring Team.

    Every Hiring Team has different practices and has the option to reach out to their candidates at their discretion. Also, there is no way for Smartr to tell you the reason why the Hiring Team marked your application as "Archived". 

    Archived applications can be found as follows:

    1. Log in to your SmartrProfile at smartr.me
    2. Click on your name
    3. Click the ‘Settings’ button in the pop-up window
    4. Scroll to ‘Review my Archived Jobs’ button
  • 12. What does 'Status Inactive' mean?

    This status is shown on your application.

    Status Inactive means your application was either Rejected, Withdrawn or Moved to another Job by the Hiring team. 

    Every Hiring Team has different practices and unfortunately, there is no way for us to give you more details about their decisions.

    SmartRecruiters is an enterprise talent acquisition suite used by companies to make their hiring success by finding candidates through our platform. SmartRecruiters and Smartr are not involved in the hiring process of our customers.

  • 13. I Withdrew my Application and want to Reapply

    We understand there are cases that require you to withdraw and then reapply to a position. This might be the case when you want to change the information you provided during the initial apply. At this moment there is, unfortunately, no direct way to do this using Smartr. We are working on that.


    If a job hasn’t expired yet and the company is still sourcing the position, you can apply to a position previously withdrawn by following the steps below:

    1. Log in to smartr.me 
    2. Click on your name 

    3. Click the ‘Settings’ button in the drop-down window

    4. Scroll to and click the ‘Review my Archived Jobs’ button

    5. Click the job you wish to reapply to

    6. In the slide out panel click the ‘SEE MY APPLICATION’ button

    7. Click the on the job title to access the application (if still sourcing) 

    8. Now apply using the ‘Apply with Profile’ button

    Before re-submitting your apply, review the entire application and make accurate adjustments.

    NOTE: To make sure this application will show on the tracker board again, delete the application from your Archived jobs by clicking the three dots on the right and choosing "Delete".

     

  • 14. I have trouble Resetting my Password

    On your computer you can reset your password by following the steps below:

    1. Navigate to https://www.smartr.me/public/sign-in?

      screenshot-www.smartr.me-2021.08.29-10_26_56 (1).png

    2. Click the ‘Reset Passsword’ link

    3. Enter the same email address you used to when creating your SmartrProfile

    4. Click the ‘Submit’ button

    Check your mailbox for an email from notifications@smartr.me that will contain a button taking you back to Smartr to reset your password.

    TIP: Make sure to check your SPAM folder!

    TIP: Please add notifications@smartr.me to your contacts or to your list of safe email senders.

    Resetting your password when on your mobile

    If you are on a mobile phone the link to reset your password is currently not visible. Follow the instructions below on your computer or use the option 'Desktop site' or 'Show desktop version' on your mobile phone to have access to the desktop version of our website and the Reset Password option and then follow the instructions as mentioned above.

     

     

  • 15. I have trouble Sending/Submitting my Application

    If you encounter issues finalizing and sending your application, make sure to check the following:

    1. Make sure the message to the hiring manager does NOT contain any special characters like {, }, \, <, >, ;  The form indicates when this is the case like shown below
    2. Make sure to disable any popup-blocker software you have installed for our website(s). Our so-called Captcha we use to prevent sending spam to companies might be affected by this and this would prevent the application to be sent. 

    Screen Shot 2021-09-17 at 10.20.19 AM.png

     

 

Your question not answered? Please contact support via the email below: