Configuration and Maintainance
Learn how to configure your instance of SmartPal and maintain the FAQ and Small Talk datasets.
- Frequently Asked Questions Setup
- Learn how to work with the starter set of FAQs, review it for relevance and update it
- Post Go Live - Event Tracking
- Learn how to implement event tracking once SmartPal is live
- Responding to unanswered questions
- Learn how SmartPal handles questions which it cannot answer and how answers can be provided reactively back to candidates
- Small talk feature
- Learn what our Small Talk feature is and how to update it to match your brand
- SmartPal Content Maintainance
- Learn how to maintain all the content in SmartPal and keep it up to date and relevant for candidates
- Training incoming questions
- Learn how to train SmartPal with the incoming questions from Candidates
- Understanding Contexts
- Learn how SmartPal handles questions which are context specific (for example questions that apply to a specific job)