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About SmartMessage

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Introduction 

Requires:
  • SmartRecruit
  • +
  • SmartMessage

SmartMessage empowers Hiring Teams to reach candidates wherever they are, instantly. It introduces real-time text messaging capabilities directly into the SmartRecruiter Talent Acquisition Suite. It was included in the July 2020 Release Notes.

What does SmartMessage do?

SmartMessage allows assigned users to

  • Text candidates (both applicants & prospects) for 1:1 two-way conversations

  • Use SMS and/or WhatsApp channels

  • Centralize communications in an Inbox

  • Receive incoming message notifications

For whom?

SmartMessage is especially useful for Admins and Recruiters in the retail, seasonal labor, manufacturing, agriculture, finance, and technology spaces. 

For what part of my hiring journey? 

SmartMessage can enhance the entire hiring process, but will really shine in the review, candidate screening and interview stages.

What problem does it solve?

SmartMessage enables real-time 1:1 texting between Hiring Teams and candidates leveraging SMS technology, with higher read and response rates than SmartRecruiters’ existing email channel. 

Customer Readiness

What do customers need to have ready for SmartMessage enablement?

Key Steps

  1. Contact CSM

  2. File the SmartMessage Customer Intake form (provided by CSM)

  3. Collect and provide any necessary documents for phone numbers

SmartMessage Intake Form

The CSM will send you the SmartMessage Intake Form to file or file it for you. The Intake form asks the following questions. 

  1. Email address? 

  2. What is the name of your company?

  3. How many North American (NAMER) based users?

  4. How many EU (NAMER) based users?

  5. Would prefer sending phone numbers from which of the following countries? Select all that apply

    1. United States, +1 (US)

    2. Canada, +1 (CA)

    3. Great Britain, +44 (GB)

    4. France, +33 (FR)

    5. Germany, +49 (DE)

    6. Netherlands, +31 (NL)

    7. Australia, +61 (AU)

    8. Sweden, +46 (SE)

  6. For US and CA based phone numbers, which area codes are preferred, if any? Not required. 

  7. For GB, FR, DE based phone numbers, which national destination or regional codes are preferred, if any? Please designate country and code together. Not required. 

  8. Texting channels to be used, Select all that apply. 

    1. SMS

    2. WhatsApp

Only international codes are guaranteed for the phone number assignments. Customers are asked about area/region/destination code preferences, but these are for reference and match attempts only.

Document Collection

For customers who would like to use sending numbers from Germany (DE), France (FR) or Australia (AU), proof business residence documents are required. 

These documents are required for the process of provisioning phone numbers in a B2C use case (this includes companies / employers to consumers / candidates). They essentially ensure the identity of businesses trying to reach consumers in the specified locale. These requirements are defined by local/country authorities and telephone operators within each country. These regulatory requirements will vary from country to country.

Detailed information for the kinds of documents required and acceptable for Germany, France, Netherlands and Australia are listed below. These documents are acceptable in PDF form. 
 

Country

Information Required

Acceptable Documents

Germany

1. Business Name

Excerpt from the commercial register (Handelsregisterauszug)

2. Business Address

Excerpt from the commercial register (Handelsregisterauszug) showing local address

Trade license (Gewerbeanmeldung) showing local address

France

1. Business Name

Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative

2. Business Address

Excerpt from the commercial register showing local address

Utility bill

Tax notice

Rent receipt

Title deed

3. Business Registration Number

Excerpt from the commercial register (Extrait K-bis)

4. Name of Authorized Representative

Government-issued ID

Passport

Residence permit

Netherlands

1. Name

No documentation required

2. Address

May be anywhere in the world

No documentation required
Australia 1. Business Name Commercial registry or equivalent
2. Business Address

May be anywhere in the world		 Commercial registry or equivalent showing address
Utility bill
Tax notice
Rent receipt
Title deed
3. Business ID Number Commercial registry or equivalent

How long will the process take?

The time to implement SmartMessage varies depending on the configuration. 

  • Including sending numbers from US, CA, GB, NL, SE with SMS: around 3 weeks
  • Including sending numbers from FR, DE, AU or with WhatsApp: around 7 weeks

US A2P 10DLC

A2P 10DLC refers to a system in the United States that allows business to send Application-to-Person (A2P) type messaging via standard 10-digit long code (10DLC) phone numbers. Since messages sent using SmartMessage are considered to be A2P traffic by all US carriers, starting October 1, 2021, customers who are using or would like to use sending numbers from United State (US) are required to register your business and brand information.

US carriers (AT&T, Verizon, T-Mobile) will apply more filtering to A2P messages sent by non-registered business and brands in the future. By registering your business and brand. you can help ensure messages sent from your organization to candidates continue to have a high deliverability.

The CSM will send you an additional US A2P 10DLC Intake Form to collect the information which will be used to register your business and brand in Twilio's Trust Hub. The intake form has two sections; the first section asks the following questions:

  1. The business name of your company
  2. The physical address of your company
  3. Your company's business type (Sole Propritorship/ Partnership/ Corporation/ Co-Operative/ LLC/ Non-Profit)
  4. The status of your company (Private/ Public)
    1. Stock ticker and Exchange (if your company is Public)
  5. Tax ID or business registration number and type (EIN, DUNS, or business license)
  6. Your business industry
  7. The website of your business
  8. Region of operations

The second section of the intake form asks the following questions:

  1. First name and last name of the authorized representative from your organization
  2. Email address of your authorized representative
  3. Business title of the authorized representative
  4. Phone number of the authorized representiatve
  5. Job position of the authorize representative