Hiring Success Analytics helps companies to measure the core components of the Hiring Success methodology in one single, unified dashboard. Users can enable their Net Hiring Score survey and track their overall Net Hiring Score over time. In the October 2019 release, Administrators will be able to turn on a survey that will start collecting their company's Net Hiring score data.
Net Hiring Score
The Net Hiring Score or NHS speaks to the relative productivity of each hire made. Similar to NPS, which speaks to how loyal and expressive an organization’s customers are, the NHS, which ranges from -100 to 100, tells you what percentage of your employees are great fits (i.e. high quality) for your organization. Learn more about the Hiring Success methodology at www.smartrecruiters.com/resources/hiring-success-guide.
Only Administrators will be able to enable the Net Hiring Score. Access the Hiring Success Dashboard by going to the Analytics dropdown in the top navigation or directly from this link: www.smartrecruiters.com/analytics/hiring-success.
Enable the Net Hiring Score by toggling it on. When first setting up the Net Hiring Score, Administrators can send a test email to review the survey that is sent to Hiring Managers and new hires.
When the Net Hiring Score survey is turned on, a field will be added to the New Hire form that asks users to choose the Hiring manager recipient for the Net Hiring Score survey.
In the case where a user changes the hiring manager user and the survey has been sent to previous user, no new survey will be sent.
If a user changes the hiring manager before the survey email is sent, then survey will be sent to the new hiring manager user.
Automated emails will be sent to the new hire and the selected hiring manager asking:
- For hiring managers: On a scale of 0-10, is this candidate the right fit for the job?
- For candidates: On a scale of 0-10, is this job that you've accepted, the right fit for you?
This email are sent exactly 90 days after the applicant’s start date as defined on the application Confirm Hiring screen. Please note that new hires will receive the survey at the email that they used to apply, not their employee email address.
This is the email for the Hiring Manager:
This is the email to the new hire:
The language of the email is determined by the language setting of the user who have set the candidate to hired.
Hiring managers and new hires will have 14 days to respond to the survey. They will be sent automatic follow-up reminders if they have not responded. The first email reminder is sent 48 hours after the initial email, and the second email reminder is sent 48 before the timeframe for the response is up.
Please note: If the candidate were to leave their role before the 90 day survey send date, then the candidate would still receive the email survey and it would be possible for them to respond.
SmartRecruiters will collect and store the responses from candidates and Hiring Managers. The calculated Net Hiring Score will be shown on a dashboard available to Administrators.
Hiring Velocity measures the percentage of jobs filled on time and helps to answer the question: “Are we able to hire the people we need when we need them?” With Hiring Velocity, CEOs and their executive team can accurately plan and forecast their ability to meet company growth targets.
On the Hiring Success Dashboard, velocity is measured as the % of positions filled on time. A filled position is one where an applicant has been marked as Hired against a position on a job. Positions are considered to be filled on time if the actual start date for a candidate selected on the Hiring form is either before or within 7 days of the target start date defined on the position.
Users will see a new metric showing Velocity on the Hiring Success Dashboard:
As users select different start and end dates on the dashboard, the % filled on time will change depending on the positions’ whose Target start dates fall within the user selections. Positions whose Target start data doesn’t fall within the user selection will not be included in the calculation.
Below the Hiring Velocity metric, users will be able to see the count of hires made in that period, and they will also be able to see a breakdown of the positions open, positions filled on time and the positions filled late.
Users will also notice that the Net Hiring Score responses have been given a visual update showing the breakdown of survey responses between new hires and hiring managers. This update does not change the data captured for Net Hiring Score:
In addition, the Net Hiring Score metric will also be enhanced with an additional visualization that shows the Net Hiring Score trend month to month:
Each point will represent the avg calculated Net Hiring Score from hires made in that month. The Net hiring score trend is displayed only if at least 2 complete months are selected in the date picker. If fewer than 2 complete months are included in the start and end date selection, users will see the following message:
Use the date picker to select a time period of least 2 months to generate Net Hiring Score trend.
Filter for Hiring Velocity and Net Hiring Score are available after the October 2020 release. Users can leverage the following list of filters to dive deeper into the hiring success metrics:
- Job Country
- Job City
- Custom Job Fields
- Custom Org Fields
- Job Status (Latest job status of the selected time period)
- Show Only or Include Deleted Jobs
- Show Only or Include Deleted Positions