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Extend an offer with DocuSign

With SmartRecruiters' DocuSign integration, hiring managers and recruiters on Corporate plans can manage create and send offers through DocuSign from the Offer tab. SmartRecruiters will automatically update when the candidate signs the offer. 

Before You Begin

As for all offers:

You also have the option to insert DocuSign anchor text into the template to have DocuSign automatically add signature, data, and other fields. If your hiring process requires signatures from someone other than a candidate or executive (e.g., an HR manager), you'll need to manually add fields later.

You'll need a DocuSign user account that uses the same email address as your SmartRecruiters account in order to send an offer via DocuSign.

Getting started

Once you've created the offer (and received approvals, if necessary), click Send with DocuSign on the Offer tab to choose recipients and signers, create the offer email, and select any additional attachments.

Add Attachments

SmartRecruiters will automatically attach the offer letter template and send it to DocuSign's editor. Attach other files if necessary.

The order of attachments in the DocuSign envelope will mirror the order here. Drag/drop to reorder them.

Choose Recipients

For each recipient, make sure to select a role.

  • Executive Signers, Candidates, or Standard Signers sign the offer in the anchor fields in the template.
  • Recipients receive a copy, but do not sign the offer.

To gather signatures in sequence, check Set signing order and drag the recipients into order. Each will receive a signature request when the previous approver signs.

Add message

When DocuSign emails the offer package to the candidate, the email will include the message you add here. 

Choose an offer email template, or simply enter a new message. 

The offer email editor does not allow you to add merge fields. To dynamically add candidate-specific information with merge fields, create a template.

Click Next to review the offer in DocuSign's Tag and Send tool, and add fields if necessary.

Tag and Send

DocuSign's Tag and Send tool makes it easy to add signature fields and other dynamic content.

Anchor text added to the template will show up in the editor, with color coding for recipients based on the roles you chose. For example, DocuSign converts a candidate_sig field in the template to a signature field that's coded for the candidate recipient.

If the template contains no anchor text, or if you have signers other than the candidate or executive, you'll need to select each recipient, then drag and drop fields into the offer.

When you've added all the fields, just click Send. 

DocuSign will send the offer for review and signature. If you've set up a signing order, DocuSign will send the offer to each successive signer after the previous signer has reviewed and signed. 

The candidate will receive an email from DocuSign that looks like this:

Other recipients will receive a similar email. When they view the DocuSign package, DocuSign will notify you by email.

Revise offer

If you need to make edits to an unsigned offer:

  1. Void the offer in DocuSign.
  2. In SmartRecruiters, open the Offer Details and click Edit.

You'll need to resend the offer, but you can review all past versions of the offer. If your company requires re-approval for changes to the offer, you'll need to send it for approval again before resending to the candidate.

DocuSign offers can't be voided or deleted in SmartRecruiters.

Monitor signatures

After you've sent the offer, monitor its status from the Offer tab.

If a candidate or other signer declines the offer through DocuSign, SmartRecruiters will let you know.

You can also manually mark the offer as accepted or declined on behalf of the candidate.

Confirm the hire

When all signers have signed, SmartRecruiters will automatically update the status of the offer to Accepted.

Click Confirm Hiring to review the New Hire form. Fields that were included in the offer are not editable.

Then, click Confirm Hiring again. You'll have the chance to mass-reject remaining candidates and unpost the job, or simply keep the job open.