Anyone with full access to a candidate, e.g., an Admin or Extended user, can reject a candidate.
You can reject candidate(s) in two places:
- Reject individual candidates on the Reject tab of their candidate profile
- Mass reject multiple candidates at once on the People list.
Reject without email
To simply reject the candidate without notifying them, choose a reason from the list, and click Reject.
The rejection will take effect immediately, and the candidate will see the update in their Candidate Portal.
Send rejection email
To reject the candidate and notify them, click Send rejection email and either enter a new message, or select an available template. Edits made here will not be saved to the template itself.
Only templates with a Rejection type can be used on the Reject tab.
You can send the rejection immediately, or delay it for a specific period of time.
Learn more about delayed rejections.
In the case of mass rejections, SmartRecruiters will send separate emails to each candidate:
As with individual rejections, you can choose to reject without sending a rejection email, or send an email and reject immediately or at later date.
Normally, SmartRecruiters will send the rejection email using your name and email (from your SmartRecruiters account). To maintain anonymity, click Show sender as "Hiring Team" instead of my name. SmartRecruiters will replace your name with "<Company Name> Hiring Team" as the sender.
Adding rejection reasons
You can specify a reason for rejection for individual and mass rejections. Though optional, adding rejection reasons can help improve your hiring efforts by identifying common reasons.
Rejection reasons are never communicated to the candidate.
Rejections and Compliance
When you reject a candidate, if there is an applicable Global Compliance configuration set up in your company's account, SmartRecruiters will schedule the candidate's information for deletion if that candidate has no other active applications.