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SmartRecruiters

Employee Experience with Employee Portal

 

Goal

Employee Portal Key Value Areas 

Confidence in your data: The EMPLOYEE Badge will only ever show up for Employees and all REFERRALS will be marked, ensuring your Talent Leaders have accurate data to compete for your employees and their networks, driving focus and retention

Fully branded - Brand colors and logo will automatically be placed throughout the employee experience within Employee Portal, so your brand will stay front and center as your employees consider their career

Configurable & Customizable Filters - Add any filter and configure how your employees sort and order jobs, search and apply to opportunities, and refer their friends 

Secure - Only your authenticated employees can access Employee Portal, helping you stay secure about making secure job details transparency 

Employee Portal is simple, integrated and extendable into the core SmartRecruit system and makes managing the employee experience easy and data manageable and useful all within one secure compliant system. 

Who is Employee Portal a good fit for?  

Customers who 

  • Want to create a branded Employee Experience 

  • Provide their employees access to SmartRecruiters  (access can be provisioned to corporate email, personal email or via SSO) 

  • Have an interest in improving retention, hiring velocity, net hiring score 

  • Prefer to have a simple, fully integrated software platform for Hiring Success 

  • Are looking for tools that follow best-practices in Employee Experience that supercharge People, Talent Operations & Talent Management teams

How do I turn on the Employee Portal?  

Make a request via Ticket to Customer Support. Support will turn it on for you. They can turn it on SANDBOX so that your company can test Employee Portal first before moving into Production. 

Who is Employee Portal not a good fit for?  

Not all employees have a SmartRecruiters Account. Generally these employees are also locked out of other company software. 

Customers who do not want to add Authentication to the Internal Jobs Widget or use the Widget to remove authentication steps for employees 

Employee Portal does not support employees that cannot authenticate via SmartRecruiters Account.

What does Employee Portal Cost?  

Employee Portal is covered in your current SmartRecruit license at no extra cost. 

How can I ensure my employees land on Employee Portal and not the Back Office? 

Always use the Employee Portal Direct URL to send Employees to Employee Portal. Employees without any other access level and not on a hiring team will automatically end up in Employee Portal if you use the general SmartRecruiters Application link, but anyone on a hiring team or with more access will land in the Back Office of SmartRecruiters. 

The direct URL for Employee Portal is: https://www.smartrecruiters.com/app/employee-portal/ 

Referrals in Employee Portal  
  • Employees can refer and track referrals in Employee Portal 

  • Internal-Jobs-Ads that have a Public-Job-Ad can accept referrals 

  • Historical and Active referrals made within the system are available in the Employee Portal right away 

  • Release notes include more specific information

Internal Jobs Widgets 

Employee Portal Widget Requires Authentication to apply, but anyone can see and explore jobs from the widget without authentication. This is perfect for a company intranet. 

What should I do if I don’t have a User Integration or SSO?  

SmartRecruiters has a User Management Tool. This reduces the manual effort of managing users when you lack an SSO that automatically creates and sets up users. This is beneficial for clients without a User Integration, ActiveSync or SSO. Follow the directions here in these release notes

How can I provide access to Employees without a Corporate Email? 
 

We have seen two best practices here 

1

use an email alias with no mail client & have employees access internal systems with this. Generally your internal employees already have this setup, you'd just be extending that into SmartRecruiters. 

(Ex:EmployeeId@CompanyName.com

2

Provide employees SmartRecruiters accounts through personal email addresses 

 

Potentially automated with SSO OR use the bulk-upload tool

Access User Experience (from Back Office)  
  • Employee Portal can be access via direct URL, Job Link and also from the Back Office

  • In the Back Office it can be accessed via a dropdown Avatar Menu 

Usability User Experience 

User Experience in Employee Portal means is "fast, simple and intuitive."

Referrals UX 

Employees share that referrals is a 6.8/7 when it comes to ease of use from Employee Portal 

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Filters User Experience 

Any custom field can be added to the filters, along five non-custom fields are shown by default in the filters within Employee Portal. This includes location, experience, employment type, function, jobID (WIP - by end of Q2)

Additionally, you can add custom filters and configure the order of your filters. 

  1. Back Office Settings > Configurations > Job Fields > Add Field (set to public field)

  2. You’ll have to turn this field on in Employee Portal. This can be done from Back Office Settings
    Back Office Settings > Career Page Setup > Employee Portal

Filter will not show up in Employee Portal if it is not included in any jobs