Welcome to the SmartRecruiters Knowledge Base
Looking for our API documentation, Partner portal, or GDPR tools?
- Getting Started
- Are you a New Administrator, Recruiter, or Hiring Team member? Start here!
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- Platform
Learn some tips and tricks for using the SmartRecruiters' platform.
- New Administrator Guide - SmartRecruit
Learn how to set up SmartRecruit as a new Administrator.
- New Recruiter Guide - SmartRecruit
Learn how to use SmartRecruit as a Recruiter.
- New Administrator Guide - SmartStart Edition
Learn how to set up SmartRecruiters as a new SmartStart Administrator.
- New Recruiter Guide - SmartStart Edition
Learn how to use SmartRecruiters as a new Recruiter on the SmartStart Edition.
- I'm a new SmartRecruit Hiring Manager
First-time interviewers, hiring managers, recruiters, and coordinators should start here.
- User settings
Manage your personal profile's details, including email, date/time, language, and calendar preferences.
- Roles and rights
Learn how to manage users' access rights by assigning the right roles.
- Platform
- What's New
- Check out new features, partners, and other updates in our release notes.
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- Delightful Enhancements Release Log
We are excited to roll out delightful enhancements in-between our major quarterly releases to continuously deliver innovation to our users. This page will keep a running list of delightful enhancements. Check back frequently for new additions!
- Latest Quarterly Releases
Every quarter we roll out a new set of features to our clients. Check out the latest and greatest from our quarterly releases here!
- New Marketplace Partners
Our Marketplace is always growing! Check out the newest additions to our Partner network here.
- Delightful Enhancements Release Log
- SmartCRM
- Supercharge your sourcing efforts and create an on-demand talent pipeline with SmartCRM.
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- Communities
Attract, nurture and convert potential candidates by curating them in a community.
- Campaigns
Engage with prospects at scale and get them interested with automated email campaigns.
- Lead Capture Forms
Learn how to create customized lead capture forms to help prospects join your communities.
- Connected Search
Automatically add candidates to communities using connected search.
- Community Segments
Organize the prospects of a community into segments.
- Communities
- Configuration
- Get step-by-step instructions on configuring SmartRecruiters for your company.
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- Brands
Present your brand's identity to candidates throughout SmartRecruiters.
- Configure candidate fields
Capture candidate-specific information and add it to offers, approvals, integrations, and more.
- Candidate Sources
Manage a library of sources and track the origin of your best candidates.
- Hiring Process
Configure SmartRecruiters to match your company's hiring processes.
- Internal & Private Job Ads
Control who can see your job ads.
- Job and offer approvals
Set up and manage an approval process for posting jobs and making offers.
- Job and Org Fields
Capture essential information about your jobs and configure features for groups of jobs.
- Global Compliance Administration
Configure SmartRecruiters to stay compliant with privacy and data retention requirements in every country where you post jobs.
- Screening Questions
Collect information from candidates when they apply to make hiring decisions and report on compliance.
- API Credential Manager
Create and manage credentials that authorize and authenticate API accesses to your SmartRecruiters data
- Delegated Administrator
Allows custom system roles to be used when creating narrower administrative roles than the 'Admin' default role.
- Brands
- Mobile
- Learn about using SmartRecruiters' mobile apps.
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- Field Recruiting App
Learn about setting up and using the Field Recruiting App.
- Hiring App
Learn how to use the Hiring App to manage, review, and rate candidates.
- SSO for Mobile
Learn how to configure SSO for SmartRecruiters' Hiring and Field Recruiting apps for iOS and Android.
- Field Recruiting App
- Company settings
- Manage your company's profile and company-wide email settings, users, and posting contracts.
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- Administration
Manage the default logo and address on your job ads by adding them to the Company Profile.
- Independent Reviews
Eliminate bias by hiding other reviews from an interviewer or hiring manager until they submit their own.
- Job posting contracts
Use your existing job posting contracts to post jobs through SmartRecruiters.
- Marketplace Control
Control who can access and make purchases in the Marketplace.
- Set up departments
Add your departments to help configure jobs and other features.
- User Management
Add new users to your account and manage their permissions and access.
- Web SSO
Set company-wide default settings for email notifications.
- Administration
- Templates
- Manage your company's email and offer templates.
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- Auto Replies
Automatically respond to candidates who apply to your jobs and keep them engaged.
- Custom Email Notifications
Create and manage email notifications to communicate with hiring teams and candidates throughout the hiring process.
- Email Templates
Create and manage email templates for communicating and engaging with candidates throughout the hiring process.
- Merge Fields
Automatically personalize email templates, offer letters, and other templates for specific candidates.
- Offer letter templates
Create and manage templates for extending offers to candidates.
- Auto Replies
- Career sites
- Post your jobs on your external and internal corporate website.
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- Career Page and Job Ad
Use SmartRecruiters' Career Page Builder to create a careers page with your company's branding and media, without relying on technical resources.
- Employee Portal
Employee Portal is the central destination for employees to discover internal jobs, apply to them, and track their applications.
- Internal Mobility
Manage applications to internal job postings.
- Job Alerts
Create a Job Alert to help candidates set up automatic monitoring for new jobs. When you post a job that matches their filters, SmartRecruiters will notify them by email.
- Job Widget
Add an always-up-to-date list of jobs to your company's site with a Job Widget, a pre-made JavaScript snippet.
- Career Page and Job Ad
- Compliance and GDPR
- Ensure GDPR compliance using SmartRecruiters' company and candidate tools.
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- Compliance and GDPR Tools for Companies
Learn how SmartRecruiters helps companies stay compliant with GDPR requirements for collecting and managing consent.
- Compliance and GDPR Tools for Candidates
Learn how SmartRecruiters helps candidates maintain control over the personal information they provide to companies when searching and applying to for jobs.
- Compliance and GDPR Tools for Companies
- Interviewing and Hiring
- Review, interview, manage, and hire your candidates.
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- Candidate filters
Sift through your talent pool and find the right candidates by experience, skills, location, and more.
- Managing Candidates
Manage and interact with your candidates throughout the hiring process.
- Offers and Hiring
Create, send, and manage personalized job offers from the Offer tab on the candidate profile.
- Referrals
Some of the best hires come from referrals. SmartRecruiters' Referrals makes it easy for employees to submit referrals, and for hiring managers and recruiters to track and manage referrals.
- Reviewing and interviewing candidates
Schedule interviews and interview, review candidates, and provide feedback to collaboratively select the best candidates.
- SmartAssistant
Using Artificial Intelligence (AI) and Machine Learning (ML) to super-charge candidate screening, shortlisting, and candidate recommendations, so that recruiters can effectively match the best people to the right job.
- Tasks
SmartRecruiters Task Management is designed to help recruiters and hiring managers prioritize and complete their most important tasks.
- Candidate filters
- Integrations
- Set up and manage integrations with other HR/business systems, LinkedIn, DocuSign, and more.
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- LinkedIn Integrations
Source the best candidates using SmartRecruiters' LinkedIn integrations.
- Calendar integrations
Connect SmartRecruiters to your company's Google or Microsoft calendar to schedule interviews and book rooms right in SmartRecruiters.
- Other Integrations
Integrate your HRIS and business process systems with SmartRecruiters.
- SmartSync Integrations
Integrate your HRIS and business process systems with SmartRecruiters through SmartSync.
- LinkedIn Integrations
- Post and manage jobs
- Create, advertise, and manage your job ads to attract top talent.
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- Create a job - SmartRecruit
Learn how to create a job in SmartRecruit.
- Create a Job - SmartStart
Learn how to post a job on the SmartStart Edition of SmartRecruiters.
- Job Posting FAQs
Get quick answers to questions about posting jobs through SmartRecruiters.
- Manage jobs
Learn how to edit an existing job and change its ad(s), hiring team, or other details.
- SmartJobs
Learn more about SmartRecruters' in-house programmatic job advertising solution
- Create a job - SmartRecruit
- Reporting and Analytics
- Report and analyze on your SmartRecruiters data to maximize your hiring performance.
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- Report Builder
Create custom reports, schedule them for periodic execution, and share them with a specific group of users.
- Analytics
Use the Analytics dashboards to visually dive into your hiring metrics, and Analytics reports to analyze raw data from your account.
- Reporting
Run reports on all aspects of your hiring performance and for compliance.
- Report Builder
- Agencies
- Send jobs to recruiting agencies and manage the candidates they source for you.
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- Invite an agency
Add a new external recruiter or recruiting agency to your list of preferred agencies.
- Recruiter Portal
As a third-party recruiting agency, use the Recruiter Portal to manage job assignments and submit candidates to companies that use SmartRecruiters.
- Send to Agency
Assign a job to an external recruiter or agency and allow them to add and submit candidates right to your account.
- Invite an agency
- Marketplace Partners
- Are you in a SmartRecruiters Partnership Program? Start here.
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- First Steps
The high-level information on what you will need to get started
- Job Boards
This section is dedicated to all job boards and multiposting solutions - learn more how to connect your Job Board with SmartRecruiters API
- Assessments/ Checks/ Video Interviews
Learn how to connect your skill assessment, video interview, background, or reference check solution.
- Career site builders and sourcing tools
Learn more about the possible ways of pulling jobs and sending candidates to SmartRecruiters
- Onboarding apps
Pull candidates, track their progress, collect and provide candidate-related data
- OAuth 2.0
Learn more about a secure authentication protocol.
- First Steps
- SmartMessage
- Reach candidates wherever they are, instantly.
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- About SmartMessage
Reach candidates wherever they are, instantly.
- Using SmartMessage
SmartMessage User Guide, FAQ
- WhatsApp
Details for SmartMessage WhatsApp channel
- SmartMessage Technical
SmartMessage Technical
- About SmartMessage
- Security
- SmartRecruiters and Security
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- Email Service IP Addresses
SmartRecruiters Email Services IPs
- SmartRecruiters' Security Overview
Learn how your data is safe with SmartRecruiters.
- SSL Certificates
Learn more about our SSL certificates.
- Email Service IP Addresses
- SmartPal
- SmartPal global recruiting chatbots answer FAQs, engage talent, and schedule interviews in 15+ languages 24x7.
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- About SmartPal
SmartPal is a global recruiting chatbot with functionality to answer FAQs, engage talent, and schedule interviews in 11 languages, 24 hours a day, 7 days a week.
- SmartPal Features
Learn about the dialogues and features which are used to deliver SmartPal
- Configuration and Maintainance
Learn how to configure your instance of SmartPal and maintain the FAQ and Small Talk datasets.
- Deployment
Learn about the deployment options available for SmartPal. This includes the messaging channels available, support on how to encourage candidates to engage with SmartPal and branding considerations
- Natural Language Processing
The tech behind the intelligence
- About SmartPal
- Smartr
- Smartr is bringing people and jobs closer on the same platform, taking a giant step towards delivering on our mission. Smartr.me - Job Search Made Easy!
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- Smartr Frequently Asked Questions (FAQ)
The most commonly asked user support questions (FAQ) and support contact details.
- Smartr Frequently Asked Questions (FAQ)
- SmartOnboard
- Get new hires ready for their first day and beyond, and set scalable paths to productivity with SmartOnboard.
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- About SmartOnboard
SmartOnboard is SmartRecruiters native solution delivering seamless onboarding experiences for both new hires and HR teams.
- SmartOnboard APIs
SmartOnboard allows organizations to easily integrate with current HRIS and business process systems.
- SmartOnboard FAQs
Frequently Asked Questions
- SmartOnboard Features
This guide describes SmartOnboard’s primary features including how to create and manage your organization’s onboarding tasks.
- SmartOnboard Permissions
As part of the SmartRecruiters suite, users can easily configure SmartOnboard permissions using the SmartRecruiters System Roles to adjust the permissions for custom roles per an organization’s needs.
- About SmartOnboard